{"id":7425,"date":"2021-10-21T15:30:42","date_gmt":"2021-10-21T22:30:42","guid":{"rendered":"https:\/\/webdev.securin.xyz\/?p=7425"},"modified":"2023-04-20T02:24:46","modified_gmt":"2023-04-20T09:24:46","slug":"ragnar-locker-ransomware-hits-customer-care-giant-ttec","status":"publish","type":"post","link":"https:\/\/10.42.32.162\/articles\/ragnar-locker-ransomware-hits-customer-care-giant-ttec\/","title":{"rendered":"Ragnar Locker Ransomware Hits Customer Care Giant TTEC"},"content":{"rendered":"

On September 14, 2021, TTEC sent an internal message<\/a> to its employees about a widespread system outage that began on September 12. Later that evening, TTEC confirmed that the outage was a ransomware attack by the notorious Ragnar Locker group. The TTEC administration also shared a screen-grab of the notice to its employees.<\/strong><\/p>\n

\"TTEC<\/p>\n

A screenshot of the internal message<\/em><\/p>\n

TeleTech Holdings Incorporated, better known by its acronym, TTEC, handles the customer experience for most of the world\u2019s largest brands, including Credit Karma, Bank of America, Best Buy, Dish Network, Kaiser Permanente, Verizon, and USAA.<\/p>\n

Recent Development\u00a0<\/strong><\/p>\n

The US Federal Bureau of Investigation (FBI) reports<\/a> that Ragnar Locker ransomware has breached the networks of at least 52 organizations in multiple critical infrastructure sectors. We urge organizations to review the provided\u00a0indicators of compromise (IOCs)<\/a> to detect and block Ragnar Locker ransomware attacks.<\/p>\n

Securin\u2019s Ransomware Reports Called Out the Vulnerability<\/strong><\/h2>\n

In February 2021, Securin had issued a warning about the CVE in its Ransomware Spotlight Report 2021,<\/a> when the vulnerability was associated with five ransomware families, including WannaCry.<\/p>\n

\"CSW<\/p>\n

Updates in the Ransomware Spotlight Report 2021 Q1<\/a> point to the CVE being used by the APT group, Viking Spider. which, in turn, is associated with and known to use Ragnar Locker ransomware.<\/p>\n

\"CSW<\/p>\n

CVE Findings<\/strong><\/h2>\n

Securin\u2019s expert pentesters and research analysts have analyzed the vulnerability leveraged by Ragnar Locker ransomware.\u00a0<\/strong><\/p>\n

CVE-2017-0213<\/strong><\/p>\n